Technical Account Manager Apply Online The Technical Account Manager (TAM) owns the technical relationship between clients and the business across multiple Tyler products. TAMs are responsible for coordinating the installation and integration of technical services for their clients as well as identifying and resolving potential areas of concern before they arise throughou

Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on interface functionality, maintenance and troubleshooting. May recommend options for new approaches in client work processes as appropriate to ensure effic

Collaborate with teams of varied disciplines across nine solution groups within the Courts & Justice division to continually improve our security posture in all phases of the software lifecycle, including application development, cloud posture, and patch management. Become an expert on Tyler's chosen security tools and help drive and facilitate their use throughout the di

Assist with onboarding of new hires (UKG is our current HRIS) May assist with brief phone screening of candidates for immigration/visa related positions Respond to basic employee questions Provide excellent customer service and guidance to managers throughout the employee lifecycle Assist in organizing material for recruiting events as needed Respond to employment verific

Administer various open source and enterprise grade security platforms to support developing and enhancing SIEM and vulnerability management. Implement data structures and pipelines to organize, collect and standardize data to helps generate insights and address reporting needs. Perform security audits and assessments of business units against corporate policies, standard

Interact professionally with external customers on all collection issues, including making collection calls. Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts. Provide statements, invoices and information to internal and external customers as needed to assist in resolving collection issues. Create and

Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved. Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. Determines whether to resolve issues personally or to refer to a more experience team member. Reads and writes SQL to resolve basic issues. Responsi

Lead team meetings Training and process improvement Mentorship NET (New Employee Training) Reverse Shadows Become a Buddy for New Hires Complexity Electric package (TOU, KVAR, Demand, Net Metering) UB Multiple Cycle go lives 20,000+ UB accounts Ability to handle escalations and create resolutions for red flags and roadblocks Ability to implement AR conversions, manual set

If you have the following competencies, we want to talk to you Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast paced environment where every day offers diverse questions Aptitude for problem solving and thinking out of the box. Provides inbound support to resolve client inquiries and problem

Provide end user support for Tyler's internal customers via telephone, email, remote control and in person. Maintain a high level of courteous customer service at all times Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues Learn the functions and back end of Tyler's applications and corporate software so

Work with internal and external customers on resolving complex technical issues. Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well integrated application systems. Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to en

What you will do Create lasting impact by building and continuously improving our Angular based products. Work within the engineering team on designing and developing core product functionality. Contribute to the design of features and provide thought leadership by taking into consideration business requirements, data needs, performance, scalability, and user experience.